They are always friendly and do their beat to make sure your needs are met. They go above and beyond to make sure when you leave your car is running great! Awesome employees!
Took my car in to have the transmission replaced and it had just been one problem after another. Second day after having it back from the shop a transmission hose was profusely leaking. Took it back in and had it replaced and then not even a week later that same hose completely blew off right as I was leaving for work. It appeared that it hadn't been properly tightened down. I tightened the hose clamps back down by myself and now for the second time the transmission hose has blown off. Making me realize that the hose was cut entirely too short and was somehow missed twice by "professionals" after thinking it over I recall taking my car into Gateway two or three years ago to have a transmission mount replaced along with all the hoses. After getting it back then, it was fine for a little while, but then I noticed the transmission started to act up a little, but didn't think much about because it wasn't severe. Up until a month before I got my transmission replaced my transmission hoses were covered in grime from a now obvious leak. And on investigation I saw that when the hoses had been replaced before the clamps had been tightened too tight to the point where they were cutting into the hose. Which leads me to believe that the damage done to my transmission to make me need an entirety new one was Gateways fault. Now I don't even trust Gateway to fix it considering I've taken it back several times to be "fixed" and have consistently had issues afterwards. Now I'm out three thousand dollars, have a car that I can't drive and is now stuck in my driveway, and I'm late for work. I will no longer be relying on Gateway for ANY services in the future.
Went in to get wheels balanced. They took off old weights and put on the new ones but said one of my wheels so badly bent I needed new one and they couldn't do an alignment because I needed new ball joints.. price was over $700 for ball joints so I didn't do I put it off for a month . Truck was shaking bad with there wheel balance job. I took to landers tire to get ball joints don't for half the cost but turned out wheel was not bent ball joints are good all I needed was a wheel barring....
Brought in tire with leak. Said could not find leak. I was on side of road with flat tire next day. :(
Don't even deserve the one star that I'm giving them. I would recommend going to Joel or landers in this town. They don't over charge and actually have some respect unlike these men and woman I dealt with.
Gateway Tire Service Center is a US Car Repair based in Shelbyville, Tennessee. Gateway Tire Service Center is located at 1011 N Main St, Shelbyville, TN 37160, USA.
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